Frequently Asked Questions
Everything you need to know about your WGC Shop experience.
What payment methods do you accept for international orders?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and direct bank transfers for select regions.
How do you handle shipping for airsoft replicas?
All airsoft replicas are shipped via specialized couriers. We ensure compliance with local regulations by adding orange tips or required markings based on the destination country's legal requirements.
What is your return policy for defective items?
If you receive a defective product, please contact our support team within 7 days of receipt. We offer replacements or repairs for items covered under our manufacturer warranty policy.
How can I track my shipment?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.
Do you offer professional upgrade or repair services?
Yes, WGC Shop provides professional internal tuning, upgrades, and maintenance services performed by our experienced technicians before your order is shipped.
Are customs duties included in the price?
No, the prices listed do not include import duties or taxes. Customers are responsible for any customs fees or VAT imposed by their local government authorities.